Category Archives: Supra

New Supra eKEY Authorization Feature

Supra has announced a new way for you to authorize your Supra eKEY app for existing subscribers. This new feature makes it easy to obtain an authorization code if you get a new phone or need to re-install the eKEY app.

To obtain an authorization code from the eKEY app:

  1. Launch the eKEY app
  2. Select Activate eKEY App and the screen below is displayedeKEY app 1
  3. Enter email address or phone number
  4. Enter 4-digit PIN
  5. Click Submit

You will receive an email or text message (depending on whether you entered an email address or phone number) containing a link. Click that link to automatically authorize the eKEY app.

An authorization code can still be obtained from SupraWEB or Mobile SupraWEB at Organization staff can also still obtain an authorization code from SupraNET.

Supra eKEY Update

Dear Supra eKEY User,

We are excited to announce that an all-new Supra eKEY app is targeted for release on Wednesday, December 19.

How and when will the app be delivered?
If you have automatic app updates turned on, the app stores will automatically deliver the app to your phone. The app stores stage rollouts over 7 days so it could be a week before it is downloaded to your phone.
If you do not have automatic updates turned on, you can download the new eKEY app as soon as it is available on the app stores. Launch the app store on your device and locate the Supra eKEY app to manually download it any time after December 19.

If you want to enable or disable automatic updates:
 On an iPhone, tap Settings > iTunes & App Store and enable or disable the setting for Apps.
 On an Android device, open the Google Play Store app and tap Menu > Settings. Tap Auto-update apps and choose the option.

Do the apps need a new authorization code?
The eKEY app does not require a new authorization as long as it is installed on a device that already has an authorized eKEY app.

Minimum Requirements for the new eKEY app
The minimum requirements for the new eKEY app are:
 Apple iOS 10 or grater
 Android OS 5 or greater
If you do not have either of these operating systems, the new eKEY app will not install. The old eKEY app will continue to work but it will no longer be updated.

Will all of the new features be available immediately?
Some enhanced features in the eKEY app including the ability to see listing photos, Supra Home Tour, and upgrade to eKEY Pro within the app will be rolling out over the coming weeks.

For more information on the new eKEY app please go to and select Customer Support > eKEY Resources or visit this page:

If you have any questions, please contact our agent support team at 1-877-699-6787.


Supra released their first lockbox system in 1955 and since then has grown into a leading global provider of key management systems currently managed today by Real Estate Associations and Multiple Listing Services, including NEREN.

Through Supra, NEREN offers:

  • iBox BT LE
  • Cost: No Charge, boxes are loaned to office
  • Apply Now – e-mail completed form to or fax to (603) 228-9735

A Lockbox is placed on a listed property providing greater security, flexibility and control over access to listings. Lockboxes can only be opened with a valid Supra D-key or eKey. Each lockbox is the property of NNEREN® and are loaned to Brokers to distribute to their agents. Click here for a product brochure.

  • Display Key (dKEY)
  • Cost: $91.50 semi-annually billed by Supra in August and February, a $50.00 one-time activation fee and $7.00 shipping fee.
  • Apply Now – e-mail completed form to or fax to (603) 228-9735

The key is the device used to open the iBox. Also referred to as a “dKEY”, this device provides basic functionality and is easy to use. Included are the keypad, cradle, & cords. dKEYS are the property of NNEREN® and on lease to the Agent’s office. Click here for a product brochure.

  • Electronic Key (eKEY)
  • Cost: $15.25 (basic) 
  • $25.56 (professional) monthly 
  • For a list of compatible devices click here
  • Apply Now– e-mail completed form to or fax to (603) 228-9735

Also referred to as an “eKEY”, this key type allows you to open iBoxes with your smartphone! Over 50 Smartphones are approved for use from iPhone, BlackBerry, Android, Windows Mobile, and Palm. Some devices require additional hardware. Click here for a eKEY Basic product brochure. Click here for a eKEY Professional product brochure.

Keypad Cooperation

If you need your keypad to cooperate with a MLS PIN issued lockbox, please forward the Supra Cooperating Keypad Form to NEREN.

Keypad Cancellation

To cancel eKey service, a Cancellation Form should be submitted to NEREN.  To cancel dKey service, the keypad and all accessories should be mailed to NEREN at 45 Constitution Avenue, Concord, NH 03301.  Charges by Supra will continue until service is cancelled.

One-Time User Instructions

Supra keyholders can invite non-supra keyholders to access their Bluetooth iBox (the iBox BT) using their smartphone or other approved device. The device must be on the list of compatible devices, which can be found on under the “Compatible eKEY Devices” link.

If you are having issues with your keypad or fob, contact Supra (877-699-6787) for a reference code and further instructions. Also, feel free to e-mail